Shipping, Returns & Exchanges

Shipping Policy

At David Rio, we strive to ship your order accurately and efficiently, so you receive your products in a timely manner.

We ship orders within the contiguous United States via UPS Ground with no signature required. For shipping to P.O. Boxes, Alaska, Hawaii and U.S. territories including American Samoa, Puerto Rico, Guam and the U.S. Virgin Islands, we ship via the United States Postal Service. Please keep in mind that transit time may take up to 7–10 business days depending on your location.

To ensure that your order does not experience delays, please make sure to enter the shipping address correctly. Customers are responsible for any delays or fees involving an address correction unless the error was made by David Rio.

We do not ship internationally. If you are contacting us from outside of the United States, please visit our International page to find a distributor in your country.

Returns & Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the following conditions:

• Return requests must be made within 30 days from the date of delivery.
• The product must be unused, in its original condition, and in the original packaging.
• Proof of purchase (order number or invoice) is required.
• Items that have been used, altered, or damaged after delivery may not be eligible for return.
• Approved returns may be eligible for replacement, exchange, or refund, depending on the situation.

To request a return or exchange, please fill out our Product Exchange/Return form or email chai@davidrio.com with your order number and item details. We will contact you within 2 business days with return instructions.

Missing, Lost or Damaged Orders

If your order arrives short-shipped (missing items) or damaged, please notify us as soon as possible so we can resolve the issue promptly.

• Missing or damaged items must be reported within 5 days of receiving the order.
• If you have not received your order within 10 business days from the order date, please let us know.
• Please provide the order number, item details, and photos of the damaged product and packaging (if applicable).
• Once the claim is reviewed and verified, we will arrange a replacement, reshipment of the missing items, or another appropriate solution.

To submit a claim, please fill out our Damaged/Lost Product form or email chai@davidrio.com with your order number and item details. We will contact you within 2 business days.

Feedback & Questions

We pride ourselves on providing exceptional quality and service. If you have any feedback for us, please share your thoughts through our Product Feedback form.

If you experience any difficulties filling out the forms or have any questions, please call us at 1-800-454-9605 or email us at chai@davidrio.com and we will be happy to assist you.